Refund Policy

This is the default refund rule for DogDog Checker. The operator of the service can edit this page. If this text changes, the date above will change with it. The rule below is the one that applies on the date you buy a pack.

One-time purchases

Credit packs are one-time purchases. They are not subscriptions, and they do not renew. Buying a pack adds a fixed number of credits to your account. Credits are spent when a check runs.

The default rule

• Unused credits from a pack may be refunded if you email us within 7 days of the purchase and you have not spent any credit from that pack.
• Used credits are not refundable. Once a check has been started with those credits, that spend stays spent, including when the result is block, review, or an error after the check has begun.
• If you bought more than one pack, a refund covers only the unused pack you name. We do not refund a portion of a pack that has already been partly used.
• If we charged you twice for a single pack, or we took payment and never granted the credits, we will refund the duplicate or failed charge even after 7 days. Write to us with the transaction id.

This 7-day unused-credit rule is a default. It is meant to be clear and reasonable for a digital credit balance. It is not a promise that a payment processor will reverse a card charge in every country on the same timetable. Where a local law gives you a stronger right, that law applies.

How to ask

Email support@dogdogchecker.com from the address on your account. Include:

• the account email
• the transaction id (order number) from your receipt or billing page
• the pack you bought and the date
• whether any credit from that pack has been used

We will confirm whether the pack is unused and, if it is inside the 7 days, approve the refund.

How the money is returned

Payments are processed by Waffo (Waffo Pancake). An approved refund is sent back through Waffo to the original payment method. Banks and card networks often take several business days to show the credit after Waffo accepts it. We do not keep your full card number, so we cannot refund to a different card ourselves.

When a refund succeeds, we remove the unused credits from the account. If a refund fails at the processor, the credits stay until we sort it out with you.

What we do not refund

• credits that have already been used to start a check
• packs requested more than 7 days after purchase, unless we failed to deliver the credits or charged you twice
• accounts closed for breaking the Terms of Service, including abuse of the scanner
• a disagreement with a screening result after the check has run

Chargebacks

If you dispute a charge with your bank before writing to us, we may suspend the related credits while the dispute is open. Please email support@dogdogchecker.com first so we can refund an unused pack without a chargeback.

Contact

DogDog Checker
Email: support@dogdogchecker.com
Website: https://dogdogchecker.com